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Policies

Shipping & Handling

SpectraCal will process items in-stock within 48 business hours, excluding holidays. For software purchases like CalMAN and CalPC, customers can go to the website DOWNLOADS section and follow the directions to download the software. The required software license key will be sent in an email within 24 business hours. All orders that include in-stock physical products will be packed and processed accordingly to shipping method chosen, typically within three business days.

Sales Tax
Customer is responsible for payment of all applicable state and local taxes in the states of WA and SD or for providing a valid sales tax exemption certificate. Please send tax exempt certificates to customerservice@spectracal.com.

VAT/Import Duties/Fees

Customer is responsible for payment of all applicable VAT (Value Added Tax) and import duties or fees. Please check with your country’s import laws and rates before placing your purchase.

Training Cancellation Policy

Full refunds will be given for cancelled training seats with notification seven (7) days prior to the training date. Cancellations with-in the seven days will receive an 85% refund.

Return Policy

Hardware: SpectraCal will accept returns for thirty (30) days upon receipt of hardware. Please contact customerservice@spectracal.com to receive an RMA and shipping instructions. Returned equipment without an RMA issued will incur a 15% restocking fee.  Return requests outside of thirty (30) days will be reviewed on a case by case basis. Please contact support@spectracal.com for assistance in these matters.

Software:  SpectraCal will not issue refunds on any software purchased. SpectraCal will work diligently with you to resolve any issue(s) that may come up, so please contact support@spectracal.com for assistance in software issues.

Hardware, Software Bundles: SpectraCal will not issue refunds on any software purchased. If hardware is returned from a discounted package that included both hardware and software, we will subtract the full retail value of the software and return the "hardware’s full retail" price difference. SpectraCal will work diligently with you to resolve any issue(s) that may come up, so please contact support@spectracal.com for assistance in software issues.
Return requests outside of thirty (30) days will be reviewed on a case by case basis. Please contact support@spectracal.com for assistance in these matters.

Price Match
SpectraCal reserves the right to change prices for products at any time and to correct pricing errors that may inadvertently occur. Should SpectraCal reduce its price on any offered product that you have purchased recently feel free to contact customer service at 1-206-420-7514 or email customerservice@spectracal.com to request the price difference as a credit towards a future purchase. Promotions that offer additional items with purchase are not eligible for matching with past orders.  

Extended Service Agreement

The meters you purchase from SpectraCal come with a strong one-year warranty from their manufacturers, as well as SpectraCal’s unparalleled support.

Many of our customers would like protection for longer than a year, and it is now available through the SpectraCal Extended Service Agreement (ESA). Extended Service includes extension of all the terms of the original one-year warranty for a second year.  This includes support of the device and repair or replacement in case of failure (except from abuse).  Instruments within the warranty period will be repaired at no charge for defective parts and labor. Your only cost is shipping to SpectraCal.ESA customers also get preferential head-of-the-line service.

Colorimeter ESA support includes one free meter check service whenever you request. Meter checked and verified in the SpectraCal Calibration lab.

CalMAN V4 End User License Agreement (EULA)

Privacy

For specific inquiries not covered, call customer service at 1-206-420-7514